⚡ QUARTERLY GIVEAWAY ⚡

The Salty Bay Co. can not be held responsible for any jewelry that is lost, damaged or stolen. There is an option to purchase additional shipping insurance at checkout that will cover any of these instances.

Jewelry items purchased online can be returned for store credit ONLY. Any items returned without damage must be unworn, in the original packaging, and returned within the 14 day return window. The customer is responsible for the return shipping fee and a 15% restocking fee.

If an item is damaged, it must be reported within 48 hours of receiving the item, and must be unworn with the original packaging. Please send pictures to thesaltybayco@gmail.com to report any flaws. Include your name, email, order number, and a detailed description of the item and reason for return.

Jewelry comes with a 30 day warranty. If damages occur outside of this window, please take it to your local jewelry repair store.

All sale merchandise is FINAL SALE- NO EXCEPTIONS.

We do not offer exchanges. Please start a new order if you purchased the incorrect size.

The Salty Bay Co can not be held responsible for items sent to the incorrect address if the wrong address was entered at checkout. Thank you for your understanding.

All apparel orders are custom made at the time your order is placed. Please allow 3-5 business days for production and 7-10 days to receive your order with standard shipping.

Some items go out the next day, but this is a safe estimate on a print time.

Jewelry orders will be processed within 5 days of order date. You can select expedited shipping at checkout if you need to rush your order.

Customer satisfaction is very important to us. Please use our Contact Form if you have any issues regarding your order.

We will gladly accept the return of any unused item with the original packaging that was purchased within the last 14 days. Apparel must have the original sticker attached. Items returned that have been clearly worn, washed, or are in otherwise used condition will not be eligible for return.

Jewelry returns are detailed in the "Jewelry" section at the top of the FAQ.

Orders are custom printed at the time your order is placed, therefore we are unable to accept exchanges if the size ordered or product selected was incorrect. Please see the attached sizing chart that is attached to each product listing to confirm that it's the correct fit.

Jewelry can not be exchanged.

We will work to correct any order that does not meet our quality control expectations. Please use our Contact Form if you have any issues regarding your order.

If, in the rare occurrence, you have received a defective item, please reach out to our Customer Service Department with our Contact Form within 14 days of purchase. We will respond with a request to include a photo of your damaged item. You can also email us directly at the thesaltybayco@gmail.com.

Our sizes run true to size, but please see the sizing chart that is attached to each product listing to confirm that it's the right size for you.

Please send your information - social media handles, links, and specific details to our Contact Form and we will get back to you.

Customer Inquiries will be answered Monday - Friday, 8am-5pm. We do not process shipments over the weekend.

All items are designed in Fayetteville, AR. We do our best to keep all printing and product sourcing strictly within the US, but some exceptions are made based on product availability.

Print providers all all thoroughly tested prior to items being posted for purchase. We personally wash and wear items multiple times to ensure that we only sell items with excellent print quality and durability.

I personally inspect all jewelry prior to shipment.